What to Do When a Removalist Breaks Something

No one can take a policy to insure themselves from a bad day. Removalists are no excuse, they, too, can experience difficulties during a move. Accidents may happen that moving companies do not have control of.

If you have prepared for a moving plan, it should include how to deal with damages, breakages and defacements. You should also have considered taking out an insurance policy to cover unwanted incidents during the move.

Inspect Your Belongings

Upon unloading your things, the first thing you should do is inspect them. Check your belongings and make sure that they are complete and unbroken.

Removalists are reliable and trustworthy. However, just like other people, they experience unexpected events, too. To make sure that the items included for moving are intact, you may opt to take out insurance coverage for them.

Whether or not you applied for your property’s insurance, accidents may still happen. In case of unavoidable circumstances, you can deal with it properly.

What to Do When a Removalist Breaks Something

Here are some tips on how to deal with breakages when moving:

1.    Stay Calm and Know What Happened

There is no better way to handle problems than to deal with the problem calmly. It helps to know what happened during the move. Whether it was an accident or mishandling, it is better to know the details as this can help you in case you can file a claim later on.

2.    Take Photos of the Damage

The next step is to take photos of the damage. You may also take down some notes about the extent of the impact on your things. Remember to keep the damaged items as they can be used as evidence when claiming compensation.

3.    Communicate with Your Removalist

After getting some pieces of evidence, you may now contact your removalist and confirm if the damages are within the scope of their compensation policy. You may also look into the details of the moving contract that you signed with them.

4.    Inform Your Insurance Company

If the damages are not covered by your moving agreement, you may contact your insurance company and file a claim for your damaged belongings. The claim should be answered within 15 days from receipt of your claim.

Be ready with your photos and other evidence. Remember to file your claims immediately. The more you stall filing your claim the less likely you will be compensated. Also, remember that you cannot claim compensation from both your removalist and insurance company.

Are removalists liable for the loss and damage of your personal property?

Generally, removals contracts include a stipulation about lost and damaged properties during the time of moving. However, such agreements are of limited liability and under circumstances that warrant compensation.

If they are covered by the policy, your removalists will compensate you for such loss or damage. However, damages resulting from your poor packing are excluded from claims. It may be best to ask your trusted removalist for pre-packing services. This way you can be sure that your things are well-packed.

Breaking any item after unloading is not within the scope of the compensation policy. Your removals contract ends when your belongings are delivered to their place of destination safe and secured.

Tips to Ensure that Your Belongings are Delivered Safely

Here are some tips to make sure that your things remain intact upon delivery:

  1. Hire a professional removalist: Do your research and read some relevant reviews about the moving company you are about to hire. You may also consider having second or third options as removalists. Make sure that the removalist you choose is licensed and highly skilled.
  2. Apply for an insurance policy for your personal property: It helps to have your belongings insured. Find an insurance company that can cover losses and damages that the compensation policy of your removalist does not cover. Getting your things insured can help you get some peace of mind.
  3. Take some photos: Before sealing your boxes or containers, take some photos of their contents, especially those that are breakable like porcelain and glass. This can be used as proof that your things are securely packed.
  4. Do not rush signing your moving contract: Read every clause of the removalist agreement carefully and understand the details of its terms and conditions. Ask questions for provisions that are not clear and take your time signing the contract.
  5. Learn more about their storage services: If your things need to be stored for some time before your removalist makes the delivery, know more about their storage locations and policies.
  6. Particularly ask your removalist about their compensation policy: This part of the moving contract should be clear. Know more about the inclusions and exclusions of the policy.
  7. Be there on moving day: If you have other things to attend to on moving day, let a representative do them for you. This way, you can be sure that no damages or losses are incurred when your things are being carried, lifted, or shifted.

When you are uncertain about hiring a removalist, do not rush. Find a removalist that suits your needs. Trust only the professionals.

Make your move safer for your belongings, call Cairns Coast Removals today!

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